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Frequently asked questions

Last updated: February 6, 2026

Do I need any marketing experience? +

No. After a 3-step onboarding (your business, audience, goals), MarketMateAI generates a step-by-step Growth Roadmap, fills the work for you, and tells you exactly what to do next.

Will it work with my existing site? +

Yes — connect your WordPress site via an Application Password and we'll auto-publish blog posts. For ads, we generate downloadable Google Ads Editor + Meta Ads Manager CSVs you upload in two clicks.

Which AI models are under the hood? +

Claude Sonnet 4.5 for text and strategy, Gemini Nano Banana for ad/social imagery, and Sora 2 for short ad videos. You don't manage keys — we do.

Can I run multiple businesses? +

Yes. Free gives you 1 business, Starter 1, Pro 3, Enterprise up to 10. Each business has its own workspace, roadmap and assets.

How are leads from the chatbot delivered? +

Leads are stored in your dashboard with full transcripts. CSV export today, native Zapier / HubSpot / Salesforce push next.

Is there a free trial? +

Yes — you can sign up and use the SEO tools (audit, keywords, content drafts) on the free tier. Social, Ads, video, segmentation and chatbot unlock on Starter and above.

Can I cancel anytime? +

Yes. Cancellations take effect at the end of the current billing period; you keep access until then.

Where is my data stored? +

Encrypted at rest in MongoDB Atlas. See our Privacy Policy for sub-processors and retention details.

Will AI write my content for me? +

Yes — Claude Sonnet 4.5 writes long-form blog posts, ad copy variants, social captions and chatbot replies. You can edit anything before publishing.

What's the difference between Google and Meta ads in MarketMateAI? +

Same one-click flow, different strategy + creative format: Google produces RSA-format ads + keyword lists; Meta produces social-native creatives (1080×1080) + audience targeting JSON. Both export as their native bulk-upload CSV.

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